Terms and Conditions

General

This website, found under the www.clementinesshop.com URL, is operated by Clementine's Shop. References to Clementine's Shop and 'we', 'us' and 'our' shall be deemed to be references to Clementine's Shop. References to 'you', and 'your' shall be deemed to be references to persons placing an order via the www.clementinesshop.com website, as well as for telephone or postal orders. These terms & conditions also cover our emails and any other associated promotional activity.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact our office before placing an order with us either by phone or by emailing office@clementinesshop.com or by post at the address given below.

By placing an order through our website you are making an offer to Clementine's Shop to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

-If the product you ordered is out of stock

-We are unable to authorise your payment

-If it is identified that there is a product description or pricing error

-If customers do not reach any order criteria outlined in the Terms & Conditions

-If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, our office will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

Clementine's Shop reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from Clementine's Shop website.

You will be given the option to add your name to our mailing list. We do not share out mailing with any other company.

International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may ask for additional funds to cover the cost of the delivery.

Website Product Pricing & Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.

Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase; however this does not include the results of normal wear and tear.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products.

Returns Policy

In the unlikely event that a parcel arrives damaged or faulty please contact our office on 01747 871 147 (Tuesday to Friday 10am to 5pm) or by email at office@clementinesshop.com so we can arrange a replacement, exchange, or refund for you.

If you wish to return an item, with the exception of personalised products, we need to receive it back with 14 days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our shop please ensure you package your return to prevent any damage to the items or boxes.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling our office on 01747 871 147 or via email at office@clementinesshop.com. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.

Promotions

Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.

Disclaimer & Limitations of Liability

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Clementine's Shop do not give any warranty to its completeness or correctness and Clementine's Shop cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

Clementine's Shop make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

Copyright & Trademark

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Clementine's Shop or it's technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Clementine's Shop site is forbidden, with the exception of: Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Clementine's Shop or for non-commercial purposes.

The complete liability of Clementine's Shop under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Clementine's Shop will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Clementine's Shop may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Clementine's Shop.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Territory and Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS:

Head Office:

Clementine at Compton Marbling
Lower Lawn Barns
Tisbury
Salisbury
Wilts SP3 6SG
Telephone: 01747 871 147
VAT Number: 987 8309 51